References:
Bowen. (2014). Baldrige: a powerful tool. Healthcare Executive, 29(5), 8, 83–83.
Furterer, S., & Wood, D. (Eds.). (2021). The ASQ Certified Manager of Quality/Organizational Excellence Handbook: Fifth Edition (5th ed.). ASQ Quality Press.
Salsbury, M. P. (2013). Human Capital Management: Leveraging Your Workforce for a competitive advantage. Salsbury Human Capital Management, LLC. New York
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